🚚 Shipping & Delivery
What are your shipping options and costs?
Economy UK Delivery – £1.99 / For small orders under £20 (Untracked)
Delivered within 3-5 working days (Monday to Saturday, excluding Sundays and bank holidays)
Standard UK Delivery – £2.95 / Free on orders over £30 (Tracked)
Delivered within 2 working days (Monday to Saturday, excluding Sundays and bank holidays)
Express UK Delivery – £4.95 (Tracked)
Delivered the next working day (Monday to Saturday, excluding Sundays and bank holidays)
Special UK Delivery – £9.95 (Tracked)
Order before 1pm (Monday to Friday) for guaranteed next working day delivery. Orders after 1pm on Friday dispatch Monday for Tuesday delivery.
EU Customers:
Standard International Shipping –£11.99–£15.99 (Tracked)
3–11 working days.
Local VAT/handling fees may be charged by your postal service. We do not collect EU taxes at checkout.
Where are your products shipped from?
All orders are shipped from the UK.
What happens if my parcel is delayed or missing?
If your parcel hasn’t arrived within 7 working days (UK), please contact us. We'll investigate and help resolve it as quickly as possible.
Do you ship internationally?
We are based in the United Kingdom and we ship to the United Kingdom and to Europe. The shipping fee may vary depending on your location.
📦 Orders & Checkout
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, view your order history, and save your shipping information for faster checkout.
Can I use more than one voucher code on my order?
Only one discount code can be applied per order unless stated otherwise.
Can I change or cancel my order after it has been placed?
Once an order has been placed, we process it quickly to ensure prompt delivery. If you need to make changes or cancel your order, please contact us as soon as possible at info@toetallysocks.co.uk. We cannot guarantee changes if the order has already been processed.
Will I get a confirmation after placing my order?
You will receive an email confirmation with your order details as soon as your order is placed successfully. If you do not receive this email, please check your spam folder or contact us.
Can I send an order as a gift?
Yes! You can choose gift wrapping or a gift box at checkout.
Will I need to pay customs or VAT if I'm ordering from the EU?
Orders shipped to the EU are sent from the UK. This means your country may charge VAT and a small handling fee before delivery. We do not collect EU taxes at checkout.
🔁 Returns & Exchanges
What is your return policy?
Please check our return/refund/exchange policy here.
How do I exchange an item?
If you wish to exchange an item, please contact our customer service team with your order number and the details of the product you would like in exchange. We will guide you through the process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item received was damaged or incorrect.
How long will it take to receive a refund?
We will process your return on the same day we receive it. You will receive your refund within 3-5 working days of the processing date.
💳 Payments & Security
What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment methods. All payments are processed securely.
Is my personal information secure?
Yes, we take your privacy and security very seriously. All transactions are processed through a secure payment gateway, and we do not store your payment information.
📞 Support & Other
How can I contact customer support?
You can reach us via email at info@toetallysocks.co.uk or by filling out the contact form on our Contact Us page. We aim to respond within 24 hours, Monday to Friday.
Do you accept bulk orders for events?
Yes, we do offer bulk order options. Please contact us at info@toetallysocks.co.uk for more details and pricing.
What sizes are available?
Our socks come in a variety of sizes. Women’s socks size: UK 3-7/ EU36-40. Men’s socks size: UK 7-11/EU40.5-46.
What materials are your socks made of?
Our socks are made from high-quality materials, including cotton, wool, bamboo, and synthetic blends. Each product page provides specific material information for that sock.
How should I care for my socks?
To keep your socks in the best condition, we recommend washing them in cold water and air drying. Avoid using bleach or harsh detergents.